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RETURNS

What is your return policy?

We're sorry to hear that your Jimmy Lion purchase didn't work out this time, but no problem! You have 30 business days from the receipt of your order to manage a return. Please note that you are responsible for any additional fees, taxes or customs d

Do you offer free shipping on returns?

We currently do not offer free shipping on returns. The client chooses the transport company they will use for the return and is responsible for the return shipping costs as well as any taxes, fees or customs duties that might be incurred during the

How can I process a return?

Before getting the process started, make sure that all items are in the same condition as when you received them (unworn and with all the original tags and packaging). Also make sure that the return package is adequately protected for shipping. Now,

When will I be refunded the amount of my return?

Once we have processed the return and verify that everything is in order, you will receive a refund for the total amount of the returned items, excluding the original shipping costs of your initial order.

How long does it take to process a return?

We try to process returns as quickly as possible, but please keep in mind that it can take anywhere between 10 and 15 working days, after we receive the package.

How can I modify or change my order?

It is not currently possible to modify the size, model or color of products in your order. In order to change your order, you must follow the normal return process. Once we receive the products in our warehouse, we will proceed to refund the amount o

I received my order, but it's damaged/incomplete. What can I do?

We understand you're disappointed. Our goal is to always offer you the highest quality, and that's why we'll find the best solution for you!. We ask you to please contact our Customer Service team through the contact form or by writing directly to cu